How to use EMSHI

Guides

1. If you are blocked in

   No app and no account. Use your phone camera on the vehicle sticker — works in busy car parks, visitor bays, and event parking.

   1. Scan the QR on the windscreen sticker with your phone camera or browser.
   2. Confirm the registration on screen matches the vehicle in front of you.
   3. Tap Notify to alert the responsible contact privately — they never see your number.
   4. Stay on the request status page for updates (notified, on the way, moved). You can cancel the request from that page before the contact responds.
   5. If there is no reply and your site offers it, you may see an Escalate option to involve a site contact.

   

   Tip: Keep the status page open. You do not need to call or text anyone yourself.

2. If you want a personal Driver sticker

   A personal printable QR for your own car. No traditional account. When you block someone in, they can ask you to move — privately.

   1. Go to For Drivers and enter your mobile, registration, make, model, and colour.
   2. Confirm your mobile with the one-time code we text you, then get your QR (personal Driver stickers are free during launch).
   3. Print the sticker and place it inside your windscreen where scanners can see it.
   4. When someone scans it, you get an SMS with a secure link — reply On my way, I have moved it, or I can't move it.
   5. If you lose the sticker, recover and reprint from For Drivers → Recover using the same mobile number.

   Tip: Driver stickers send one automatic reminder and do not escalate to a site contact.

3. If you run the organization

   Use Dashboard to register staff and vehicles, assign responsibility, then print stickers for the cars that park on site.

   1. Sign in, choose a plan if asked, and complete your organization profile.
   2. Add contacts with a working mobile number in international format. Each contact must open the SMS agree link and tap I agree before they can receive movement alerts.
   3. Add vehicles and assign each one to a responsible contact or group — unassigned vehicles cannot be printed.
   4. In Vehicles, generate QR codes and print the A4 sticker sheet with cut guides.
   5. Place stickers inside windscreens and use Import/Export when you have many records to load.

   Tip: Watch Dashboard readiness and Needs attention so missing contacts, pending agreements, or QR gaps are fixed before drivers get stuck.

4. If you get a move request

   You receive an SMS when someone needs the vehicle moved. Your number stays private from the requester.

   1. Open the secure link in the SMS (no app required).
   2. Choose On my way, I have moved it, or I can't move it. If someone else in your group already claimed it, you may see Covered — no action needed.
   3. The requester sees status updates without seeing your name or number.
   4. If you get a reminder later, open the same link again to update the status.

   

   Tip: Act quickly when you can — reminders and escalation may follow if the request stays open.

5. Printing and displaying stickers

   Stickers are designed for A4 sheets with cut guides and a clear QR for windscreen scanning.

   1. Print from Dashboard (organizations) or For Drivers (personal stickers) using a normal printer and A4 paper or sticker sheets.
   2. Cut along the dashed guides so each sticker stays intact.
   3. Place the sticker inside the windscreen where scanners can see it — avoid heavy tint and clutter.
   4. If you regenerate a QR, print and replace the old sticker immediately — older codes stop working.

   Tip: Keep a few spare printed stickers for replacements after glass work or lost stickers.

6. How privacy works

   EMSHI is built so requesters and responsible contacts do not exchange personal numbers.

   1. Requesters scan and notify without creating an account or sharing their phone number with the other party.
   2. Responsible contacts are messaged by EMSHI; requesters do not see contact names or numbers.
   3. Status updates stay on the request page so you can follow progress without calling each other.
   4. If escalation is used, limited details may be shared with your organization’s escalation contact so they can help — not posted publicly.

   Tip: Read the Privacy policy for how long records are kept and what administrators can see.

7. If nobody replies

   Most requests resolve after the first SMS. When a site configures escalation, requesters get a further option. Personal Driver stickers do not escalate.

   1. Stay on the status page after you notify — you will see when the contact was messaged.
   2. A reminder may be sent automatically if there is no acknowledgement after a short wait.
   3. Where your organization has enabled it, Escalate contacts a site phone number outside the vehicle’s usual responsible party.
   4. Escalation does not guarantee an immediate move — it asks a site contact to help when the usual person does not respond.

   Tip: Organizations turn escalation on under Settings and must keep a valid mobile number and schedule.