How to use EMSHI

Guides

1. If you are blocked in

   No app and no account. At a managed car park, scan the wall sign and enter the blocker plate — works in busy car parks, visitor bays, and event parking.

   1. Scan the car-park wall sign with your phone camera or browser.
   2. Enter the registration of the vehicle blocking you.
   3. Tap Notify to alert the responsible contact privately — they never see your number.
   4. Stay on the request status page for updates (notified, on the way, moved). You can cancel the request from that page before the contact responds.
   5. If there is no reply and your site offers it, you may see an Escalate option to involve a site contact.

   

   Tip: Keep the status page open. You do not need to call or text anyone yourself — and you do not need a QR card on the other car.

2. If you want optional personal Driver

   A personal printable QR card for your own car when there is no workplace wall sign. Useful for short stops that briefly block others (deliveries, trades, care visits, on-call), and for doctors or emergency responders in a personal car when they are not on a job. Low-cost subscription, no traditional account.

   1. Go to For Drivers and enter your mobile, registration, make, model, and colour.
   2. Pay the Driver subscription at checkout (or follow the free-launch path if it is enabled), confirm your mobile if asked, then print your QR card.
   3. Print the QR card and place it inside your windscreen where scanners can see it.
   4. When someone scans it, you get an SMS with a secure link — reply On my way, I’ll be back in… (with how long), I have moved it, or I can't move it.
   5. If you lose the QR card, recover and reprint from For Drivers → Recover using the same mobile number.

   Tip: Workplace car parks use a wall sign and registered plates instead — no per-vehicle QR card required.

3. If you run the organization

   Use Dashboard to register members and vehicle plates, then put a wall sign in the car park. Visitors scan that sign and enter a registration — vehicle QR cards are optional.

   1. Sign in, choose a plan if asked, and complete your organization profile.
   2. In Members → People, add contacts with a working mobile number in international format. Each contact must open the SMS agree link and tap I agree before they can receive movement alerts.
   3. In Members → Plates, add vehicles (registration is enough), pick a location when you have more than one, and assign each one a responsible contact or group.
   4. In Settings → Locations, name each car park (rename placeholders like Default location). Under Wall sign, create and display the QR for that location. Visitors scan it and enter a plate — no QR card on every car.
   5. Use Import/Export when you have many records to load, and watch Dashboard readiness for missing contacts or pending agreements. Plans also limit how many locations you can add — upgrade from Billing or Pricing if you need more.

   Tip: Any of your organization wall signs can find plates registered to that organization — never personal Driver accounts.

4. If you get a move request

   You receive an SMS when someone needs the vehicle moved. Your number stays private from the requester.

   1. Open the secure link in the SMS (no app required).
   2. Choose On my way, I’ll be back in… (with how long), I have moved it, or I can't move it. If someone else in your group already claimed it, you may see Covered — no action needed.
   3. The requester sees status updates without seeing your name or number.
   4. If you get a reminder later, open the same link again to update the status.

   

   Tip: Act quickly when you can — reminders and escalation may follow if the request stays open.

5. Printing (optional for workplaces)

   Workplace car parks primarily use a wall sign. Personal Driver QR cards (and optional org vehicle QR cards) print on A4 with cut guides.

   1. Organizations: print the wall sign from Settings → Wall sign, or optionally print vehicle QR cards from Members → Plates. Drivers: print from For Drivers.
   2. For QR cards, cut along the dashed guides so each QR card stays intact.
   3. Place a personal or optional vehicle QR card inside the windscreen facing out — avoid heavy tint and clutter.
   4. If you regenerate a vehicle QR, print and replace the old QR card immediately — older codes stop working. Replacing a wall sign link invalidates the old printed sign.

   Tip: Registering the plate is enough for the wall-sign flow — QR cards are not required for every car.

6. How privacy works

   EMSHI is built so requesters and responsible contacts do not exchange personal numbers.

   1. Requesters scan the wall sign (or optional personal Driver) and notify without creating an account or sharing their phone number with the other party.
   2. Responsible contacts are messaged by EMSHI; requesters do not see contact names or numbers.
   3. Status updates stay on the request page so you can follow progress without calling each other.
   4. If escalation is used, limited details may be shared with your organization’s escalation contact so they can help — not posted publicly.

   Tip: Read the Privacy policy for how long records are kept and what administrators can see.

7. If nobody replies

   Most requests resolve after the first SMS. When a site configures escalation, requesters get a further option. Personal Driver QRs do not escalate.

   1. Stay on the status page after you notify — you will see when the contact was messaged.
   2. A reminder may be sent automatically if there is no acknowledgement after a short wait.
   3. Where your organization has enabled it, Escalate contacts a site phone number outside the vehicle’s usual responsible party.
   4. Escalation does not guarantee an immediate move — it asks a site contact to help when the usual person does not respond.

   Tip: Organizations turn escalation on under Settings and must keep a valid mobile number and schedule.